Q: How does edutopper.com work?

During a session, you'll work with a tutor in our online classroom and chat via instant messaging. With our two-way whiteboard, you can draw diagrams, problems, charts and graphs in real time. Our file-sharing tool allows you to send worksheets or homework problems directly to your tutor. Watch a video to see how our classroom works. There's nothing to download or additional software to buy.

Our tutors use leading questions, step-by-step instruction and examples to help students reach solutions on their own.

Q: How can edutopper.com help me?

Edutopper.com can help you with homework, studying, projects, test-prep and everything in between. If you're stuck on a question, want someone to check your work, or need to brainstorm ideas for an upcoming essay, you can discuss it with our online tutor. You will also get an access to vast store of result-oriented study material and you can have a chat with your peer students as well. All you have to do is visit edutopper.com and click “SIGN UP" to register and pay for your opted course fee. We'll connect you to the first available tutor according to your scheduled session in your requested subject, who will work with you on your question to make sure you understand.

Q: Will the tutors give me the answers?

No. Sorry. Our tutors want to make sure you can not only solve the problem you're working on, but can also answer similar questions in the future—on your own. They'll help you, guide you, and show you how to tackle the problem, but our tutors will never just give you the answer.

Q: When is the service available?

Our tutors are available 24 hours a day, seven days a week, 365 days a year.

Q: Do I have to schedule an appointment?

Yes! You can schedule your sessions in advance according to your convenience. But edutopper.com retains the right to change this at any time.

Q: What if my tutor can't help me?

Our tutors are all screened and certified, but they are human, and nobody knows everything. If you get a tutor that isn't an expert in your specific question, they'll transfer you to another tutor right away. And if you ever have a session you're not completely happy with, just send us a request, and we'll investigate it.

Q: How do I create an account?

To create an account,

• • Visit www.edutopper.com and click “SIGN UP"
• • Fill in all the details.
• • You'll get a confirmation mail of your activated account.
• • Once your account details are verified, you’ll get an email with your username , password to log in to the classroom and scheduled sessions details.

Q: Why do you need my email for a free trial?

Our free trial is limited to one per student. That's because we want everyone to be able to try edutopper.com to see how great it is, but we can't let you have free sessions forever. Our tutors are real people who get paid for their time, and it costs money to maintain the computers that provide our service.
We limit the number of free trials you can have, and verify your information by sending you a confirmation mail containing your username & password for a free demo session to your email.

Q: Do I have to use a whole hour every time?

Yes. Sessions can be longer if you want them to be. We would assign you a teacher as per the scheduled time and if you want longer session (e.g. two hour session) then you will have to let us know beforehand for your longer sessions. You can do so by sending an email at admin@edutopper.com mentioning your account details.

Q: Who can use edutopper.com?

Edutopper.com is designed for the students who are in CBSE, ICSE, GCSE, IGCSE or K12 board from Class 1 to 12th grade.

Q: Can I request that same tutor for my next session?

Well, it all depends on the availability of that particular tutor. If your requested tutor is available, we’ll make sure you get the help from the same tutor.

Q: Does Edutopper.com work?

Yes. More than 90% of students who use Edutopper.com tell us they get the help they need, improve their grades, and feel more confident after working with our tutors.

Q: Who are the tutors?

Our tutors are active and retired teachers, college professors, professionals, and undergraduates and graduate students at accredited universities. Every tutor goes through an extensive certification and screening process, including a third-party background check. Every session is recorded and tutors review their sessions regularly with our team of experienced mentors.

Q: Is edutopper.com safe?

Yes. Every session is anonymous, so our tutors don't have access to your home address, phone number or billing information—they only see your first name. Even, we would suggest you not to share your personal information with the tutor.

Q: How does Edutopper.com pricing work?

Our pricing is simple: For more information please click here.

Q: Do you offer custom packages?

Absolutely! For more information please click here.

Q: What are the system requirements for edutopper.com?

To use Edutopper.com you'll need either:
Hardware:
a) A PC running Microsoft™ Windows XP Home, Windows XP Professional or Windows Vista with Internet Explorer 6 or higher, Min 256 MB RAM
-- or --
b) A Mac running OS X with Safari 2.0 or higher or Firefox 1.5 or higher and Adobe™ Flash Player 8 or higher.
Browser:
Other supported browsers are Mozilla Firefox, Netscape navigator etc.
Software:
Windows media player 7 or above, Adobe™ Flash Player or higher, Adobe reader 8 and above. Technical support is only available to users that meet these minimum system requirements..

Q: How do I reach technical support?

If you experience a technical problem, you can send us an email on admin@edutopper.com . Just describe the nature of your problem and let us know when you're available to speak with our technical support team, and we'd be happy to arrange an appointment for you.

Q: I forgot my username, what do I do?

To retrieve a lost password, click "Yes, help me log in" on the login page, enter either your username or email address, and we'll send you your information via email.

Q: I forgot my password, what do I do?

To retrieve a lost password, click "Forgot your password?" on the Sign In page, enter your email address, and we'll send you your information via email.

Q: I remember my user name and password, but I still can't sign in, what do I do?

To retrieve a lost password, click "Yes, help me log in" on the login page, enter either your username or email address, and we'll send you your information via email. Please send us an email to admin@edutopper.com and we will be glad to help you.